Business Analyst

Business Analyst II supports AI and Automation initiatives across Business Units by assisting in the analysis, documentation, and testing of business processes and IT solutions. Guided by the Senior OPEX Manager, this role contributes to the successful delivery of projects aligned with organizational goals for efficiency, quality, and innovation.

Accountabilities:

Document before and after process maps during current state analysis and process discovery sessions

Pipeline Management and Qualification of AI and Automation projects

Analyze and document business requirements and workflows

Develop system specifications, process flows, and data conversion strategies

Create user documentation for technical and functional use

Adhere to established processes, protocols, and quality standards

Manage stakeholder expectations and escalate issues as needed

Build trust with stakeholders through clear communication and reliable execution

Qualifications:

Bachelor’s degree in Engineering, Computer Science, or a related IT discipline

At least 2 years of IT business analyst experience

Internal applicants must be a Certified Automation Practitioner

Perform current and future-state process mapping and opportunity assessment

Ability to gather requirements and translate them into user stories or functional specs, especially for AI, RPA, and automation initiatives

Good experience of SDLC and Development tools/platforms such as Power Automate, Power Apps, Power BI, Python, SharePoint

Moderate project management, change management, facilitation skills and foundational communication abilities

Proficiency in Microsoft Office Suite

Familiarity with Gen AI tools such as Copilot Studio, preferred.

Experience with report generation and e-learning content creation tools (e.g., Easygenerator), preferred.

Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.